Privacy Policy

This Privacy Policy is provided in accordance with your rights under the General Data Protection Regulation (GDPR) and the Privacy and Electronic Communications Regulations (PECR). It outlines how Landlord Property Exchange (“LP Exchange,” “we,” “us,” or “our”) collects, processes, and protects your personal data when you use our platform, services, and communications.

Information We Collect and Process

We collect and process personal data in connection with our services, including:

Estate Agency Services: Personal and contact details such as name, address, telephone number, and email address. We may also collect financial information relevant to your ability to sell and purchase property.
Property Management Services: In addition to the above, we may collect employment information.
Financial Services: We may collect sensitive data related to your health and financial situation to assist with financial transactions.

Call Recording

All telephone conversations with you will be recorded for training, monitoring, and dispute resolution purposes. These recordings are securely stored with restricted access and are not processed for any other purposes.

Data Controller and Processor

LP Exchange acts as both the controller and processor of your data. Your data is collected based on your consent, through your engagement with our services, or through your receipt of our marketing communications.

For any data-related inquiries, please contact our Data Protection Officer at [email protected].

Purpose of Data Use

Your data will be used to:

Assist with property transactions or related financial services.
Keep you informed about our products and services, based on legitimate interest or your continued consent.
If you withdraw your consent, your data will be retained on our Unsubscribed User list to ensure you no longer receive such communications.

Data Sharing

Your data may be shared with third parties as necessary to facilitate your property or financial services transactions. We do not anticipate transferring your data outside the EU. If this changes, you will be notified.

Data Retention

Your data will be retained until you request no further communication from us, after which it will be stored for an additional 15 years. This retention period is established to protect our organisation in case of any legal claims. If a claim arises, data will be retained for 15 years following the resolution of that claim.

Your Rights

Under GDPR, you have the following rights regarding your data:

Right to Information: You have the right to know how your data is processed.
Right to Access: You can request access to your data at any time. We will respond within one month (or up to three months in exceptional cases).
Right to Rectification: If your data is inaccurate or incomplete, you may request corrections.
Right to Erasure: You may request the deletion of your data when there is no compelling reason for its continued processing.
Right to Restrict Processing: You may request to limit data processing under certain conditions.
Right to Data Portability: You may request a secure and usable transfer of your data to another service provider.
Right to Object: You may object to specific types of processing.
Right to Withdraw Consent: You may withdraw your consent at any time.
Right to Lodge a Complaint: If you have concerns, you may lodge a complaint with the Information Commissioner’s Office (ICO) or other relevant regulatory bodies. However, we encourage you to first use our internal complaints procedure by contacting our Data Protection Officer.

Third-Party Data Sharing

We may share your personal information with trusted third parties where necessary, including:

Conveyancing partners, if you have agreed to a referral.
Professional services such as Structural Engineers, Surveyors, and Tradesmen.
Financial service providers including Verify 365, Zurich, Together Finance, and Stripe.
CRM platform (e.g., HubSpot) for database management and communication purposes.

All third-party service providers are required to protect your data and may only process it as instructed by us.

Updates to This Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be communicated through this notice or other appropriate means.

For any questions or concerns about this Privacy Policy, please contact us at:

Email: [email protected]